FAQs

General Questions

Q: What is Noir Skyn?
A: Noir Skyn is a premium skincare line crafted with love and care to provide skincare solutions for women, men, and kids. We create high-quality products like soaps, creams, body oils, scrubs, and more using quality natural and organic ingredients.

Q: Where are Noir Skyn products made?
A: All our products are handcrafted in small batches to ensure freshness and quality. We use premium, ethically sourced ingredients.

Q: Do you offer international shipping?
A: Yes, we offer international shipping! Please note that shipping costs and delivery times may vary depending on your location.

Q: Are your products vegan and cruelty-free?
A: Yes, our products are vegan and cruelty-free.

Product Ingredients and Safety

Q: Are Noir Skyn products organic?
A: Yes! We prioritize clean, organic ingredients that are safe and gentle for your skin.

Q: Are your products suitable for sensitive skin?
A: Yes, many of our products are formulated with gentle, non-irritating ingredients. We recommend performing a patch test before full use if you have particularly sensitive skin.

Q: Do you use preservatives in your products?
A: To ensure safety and quality, we use natural preservatives where necessary, such as Optiphen Plus, which is paraben-free and safe for skin.

Q: I have a nut allergy. Are your products safe for me?
A: Some of our products contain nut-based ingredients like shea butter and walnut shells. Please check the ingredient list for each product, and consult your healthcare provider if you have concerns.

Product Use and Care

Q: How should I store Noir Skyn products?
A: Store products in a cool, dry place away from direct sunlight to maintain their effectiveness and longevity.

Q: Can I use your body scrubs on my face?
A: We recommend using our body scrubs only on your body. For facial exfoliation, try our specially formulated facial bars or face scrubs.

Q: Are your products safe to use during pregnancy?
A: Many of our products are safe for pregnant individuals, but some essential oils should be avoided during pregnancy. Please consult your healthcare provider before use.

Orders and Shipping

Q: How long does shipping take?
A: Orders within the U.S. typically take 3–7 business days. International orders may take 7–14 business days depending on customs and location.

Q: Can I track my order?
A: Yes, once your order ships, you will receive a tracking number via email.

Q: What is your return policy?
A: Due to the nature of our products, we cannot accept returns. However, if you have an issue with your order, please contact us, and we’ll work to make it right.

Contact Us

If you have more questions, reach out to us anytime!

📧 Email: contact@noirskyn.com
📱 Phone: 888-677-7596
🌐 Website: www.noirskyn.com
📷 Follow Us on Instagram: @NoirSkyn